Support
Goodale HVAC Fieldbook Support
Practical help for HVAC technicians, TAB specialists, commissioning providers, engineers, and company users working with Goodale HVAC Fieldbook on iPhone or iPad.
support@goodalestudios.comWhat should I include in a support request?
Include your device model, iOS or iPadOS version, Goodale HVAC Fieldbook version and build, the calculator or project screen you were using, selected units, the steps immediately before the issue, and the exact error message. Redact customer names, site addresses, company-confidential details, signatures, and report content whenever possible.
Do I need an account or internet connection?
No. The current release has no Goodale HVAC Fieldbook account or login, and core calculators, projects, measurements, deficiencies, instruments, notes, history, backups, and report generation work offline. Internet access is needed only when you choose to open an external web page or send content through another service.
Where are my company and project records stored?
They are stored locally on your device. Goodale HVAC Fieldbook does not provide cloud sync or a Goodale Studios backup server. Apple device backups may include app data depending on your settings, and you can create an app-generated project backup from Settings.
How do I attach a calculation to a project?
Create or open a project, make it active, run the calculator, then choose Save to Project. Select the relevant system, equipment, test point, instrument, and notes where applicable. The complete inputs, formula, result, units, and timestamp remain linked to the project.
How do I export a professional report?
Open Projects, choose a project, review its systems, readings, deficiencies, instruments, sign-off, notes, and linked calculations, then use the report export. Select PDF for a print-ready closeout package or CSV for analysis and record transfer.
Can I recover deleted records or a deleted app?
Goodale HVAC Fieldbook has no developer-operated recovery service. Review deletion confirmations carefully and export important reports before removing records or deleting the app. Recovery may be possible only through an Apple device backup that contains the app data.
Does Goodale HVAC Fieldbook replace manufacturer data, codes, or professional judgment?
No. The app provides calculation and documentation tools using common field relationships and user-entered values. Verify results against project documents, instrument requirements, manufacturer data, applicable codes and standards, and qualified professional judgment before acting on them.
Why does a result look wrong?
Check the selected calculation mode, signs, units, decimal placement, specific gravity or density assumptions, instrument zero, measurement location, and whether the entered value represents gauge, absolute, static, velocity, or differential pressure. Send a redacted example and the formula screen name if the issue continues.
Does the current release connect to Bluetooth instruments?
Not yet. Current measurements are entered manually. Bluetooth capture and broader connected field workflows are being evaluated for future releases.
How do I report a calculation concern?
Email support with the tool name, every input and unit, the displayed result, the result you expected, and the reference or calculation method used for comparison. Do not include identifying customer or site information unless necessary.