Support

Crack the Vault Support

Help with dial control, sound, rewards, progress, advertising choices, and the upcoming App Store release.

When will Crack the Vault be available?

Crack the Vault is being prepared for release on iPhone and iPad. The App Store link will appear on this page as soon as the game is available.

Which way should I spin the dial?

Follow the large moving gold arrow around the dial. The game also spells out CLOCKWISE or COUNTERCLOCKWISE above and below the mechanism. Keep your finger on the outer ring and release when the signal is strongest.

Why is a rewarded video unavailable?

A video may still be loading or may be unavailable because of your privacy choice, age or regional requirements, network conditions, or temporary ad inventory. Rewarded videos are optional, and the main campaign remains playable without them.

How often do full-screen ads appear?

Full-screen ads are limited to natural breaks after completed runs. The game requires at least three completed runs and at least three minutes between eligible ads.

Where is my progress stored?

Coins, XP, unlocked jobs, stars, best times, skins, and settings are stored locally on your device. Crack the Vault does not currently provide a Goodale Studios account or cloud-sync service.

How do I change the music, sound, or haptics?

Open the Rank tab and use the Settings controls for Music, Sound effects, and Haptics. Available advertising privacy choices also appear there when required.