Support
Carcade Support
Help with Carcade road-trip games, state detection, audio, scoring, and family play.
support@goodalestudios.comWhere can I download Carcade?
Carcade is available now on the App Store for iPhone and iPad. Use the Download on the App Store button on the Carcade page to open the official listing.
Does everyone need a device?
No. One iPhone or iPad hosts Carcade for the whole car. Nobody needs to join or pass the device.
Who should operate Carcade?
A passenger or another responsible host should operate the app. The driver should not interact with the screen while driving.
Why does Carcade request location?
Approximate location can identify the current state for State Spotlight and Journey Adventure. You can decline and choose a state manually.
Does Carcade require internet access?
Core game content is designed to remain available on the device. Store purchases, advertising, support links, and future content updates may require a connection.
How do I remove ads?
Open Settings and choose Remove Ads Forever. This is a one-time, non-consumable App Store purchase—there is no subscription. The displayed price is provided by Apple for your storefront.
How do I restore my ad-free purchase?
Open Settings and choose Restore Purchases while signed in with the Apple Account that originally bought Remove Ads Forever. If the entitlement still does not appear, restart Carcade and contact support with the purchase date—never send payment-card information.
How do I report an inappropriate ad?
Open Settings, choose Report an Inappropriate Ad, and include a screenshot plus the approximate date, time, and country. Do not interact with the ad while driving.
How should I report a problem?
Email support with your device model, operating-system version, Carcade version, game mode, and the steps immediately before the problem.