DosePrompt Support

Include your iPhone and Apple Watch models, operating-system versions, DosePrompt version and build, the screen you were using, the steps immediately before the problem, and the exact error message. Do not send medication names, dosage details, adherence history, or a backup file unless necessary; redact sensitive information when possible.

Open DosePrompt Settings and check Notification Access. If it is Off, use Open Notification Settings and allow notifications. Also confirm that the medication is active, the intended weekdays and times are selected, Focus settings allow the alert, and your devices are not in a state that suppresses notifications. DosePrompt cannot guarantee delivery when the operating system, device settings, or device availability prevents an alert.

Taken and Skip record the status for that scheduled dose. Snooze delays the alert by your selected 10-, 15-, or 30-minute interval without changing the original dose time. Change lets you correct a recorded status, and Undo removes the entry. If refill tracking is enabled, Taken subtracts the configured quantity per dose and Undo restores it.

Confirm that the watch is paired, the DosePrompt watch app is installed, and Bluetooth or Wi-Fi communication is available. Open DosePrompt on both devices to encourage an immediate refresh. Changes made while one device is unavailable are queued and should transfer when Apple Watch Connectivity becomes available again.

Edit a compatible watch face on Apple Watch or in the Watch app on iPhone, choose a complication position, and select DosePrompt — Next Dose. Circular, rectangular, and inline accessory families are supported.

Medication and adherence information is stored locally on your iPhone and paired Apple Watch. DosePrompt has no account, cloud sync, analytics service, or Goodale Studios app-data server. Apple device backups may include app data depending on your settings.

Open Settings and choose Export Backup to save a JSON file to a destination you control. Choose Restore Backup to select a DosePrompt JSON backup; after confirmation, it replaces the current medications and adherence history and then syncs the restored records to Apple Watch. Treat the file as sensitive health-related information.

Open Settings, choose Erase All DosePrompt Data, and confirm. This permanently removes medications and adherence history from the iPhone and syncs the deletion to Apple Watch when available. Apple backups and files you previously exported must be managed separately.

Nothing. Every feature is free. DosePrompt has no purchase price, advertisements, subscriptions, in-app purchases, accounts, feature limits, or paid tiers.

No. DosePrompt records the information you enter and provides reminders only. It does not provide medical advice, verify a schedule, recommend a medication or dosage, or replace a clinician, pharmacist, or emergency service. Confirm medication decisions with a qualified professional.