Support
BandBeam Support
Help with songs, set timing, venue leads, booking tools, local data, sharing, and BandBeam Premium.
support@goodalestudios.comWhat should I include in a support request?
Include your iPhone model, iOS version, BandBeam version and build, the screen you were using, the steps immediately before the problem, and the exact message shown. Redact private venue, member, and deal information when possible.
Does BandBeam require an account?
No. BandBeam does not require a Goodale Studios account. The band profile and planning records stay in the app’s private storage on your iPhone unless you choose to share specific content.
How is a set’s duration calculated?
BandBeam adds the duration of every song plus your average transition time between songs. Compare that complete estimate with the venue slot, then leave a little room for talking, tuning, and the unexpected.
What can I track for a show?
A show can move from venue lead to contacted, negotiating, booked, played, or passed. Keep the venue contact, date, deal, assigned setlist, advance checklist, follow-up, and settlement notes with it.
Can BandBeam contact venues for me?
No. The pitch builder creates an editable draft from information you provide. Your band reviews, personalizes, and sends it through the communication method you choose.
What is included for free?
Free users can keep up to 12 songs, 2 setlists, and 5 show leads. Set timing, the getting-started guide, packing list, and gig split calculator remain available without Premium.
What does BandBeam Premium unlock?
Premium unlocks unlimited songs, setlists, and show leads plus the band-name lab, booking pitch builder, and shareable set sheets. Final localized pricing will appear in the App Store purchase screen when subscriptions launch.
How do I restore or cancel Premium?
Use Restore purchases in BandBeam with the Apple Account that made the purchase. Apple manages billing and cancellation in App Store subscription settings. Deleting the app does not cancel an active subscription.
What does Load demo band do?
It replaces the current local band database with sample songs, setlists, and shows so you can explore the workflow. Use it only when you are comfortable replacing the band data currently on that device.
How do I delete all BandBeam data?
Open Settings from the BandBeam Home screen, choose Delete all band data, and confirm. This permanently removes the band profile, songs, setlists, shows, and roadmap progress stored by BandBeam on that iPhone and returns the app to onboarding.