Ever Known Support

Ever Known is being prepared for both the Apple App Store and Google Play. This page will show the official download links when each store listing becomes public.

Not yet. Ever Known AI is Coming Soon at a planned $12.99/month or $99.99/year and is not for sale. Basic and Premium ($4.99/month or $39.99/year) are designed to launch first while production AI safety, privacy, quality, reliability, and cost controls are completed.

Yes. An owner can create and synchronize an archive on iOS or Android, invite a person, and let that person access the permitted data from either platform after signing in to the invited Ever Known account.

Basic is free. A person can create and manage their own Ever Known archive, keep an offline-capable working copy, synchronize up to 250 MB of original media, and access records the owner both permitted and marked as Shared Essentials when invited as a viewer.

Premium is $4.99/month or $39.99/year. It supports preservation, up to 5 GB of synchronized original media, family and legacy workflows, portable backup, and all non-AI records the owner grants. It does not reveal Only Me, Never Share, or otherwise unpermitted material, and payment never creates permission.

Never Share is an item-level privacy choice. Content marked Never Share remains unavailable to viewers and trustees. A relationship, invitation, subscription, or trustee role does not override it.

Owners can revoke invitations or viewer access and can delete their archive or account from the app. A viewer can remove a shared archive from their own account without deleting the owner’s original archive. Export anything important before deleting it.

Email support with whether you use iOS or Android, the device model, operating-system version, Ever Known version and build, the screen involved, and the steps immediately before the problem. Remove private stories, names, recordings, invitation codes, and account information from screenshots or logs.