Ever Known Support

Ever Known 1.1 is available now for iPhone and iPad on the Apple App Store and for Android on Google Play.

Supported iOS and Android builds unlock grounded AI text conversations for authenticated accounts with an active Ever Known AI subscription after the archive owner separately authorizes AI processing and representation. Responses use permission-filtered information preserved in the archive, and unsupported questions receive an honest “I don’t know.” Synthetic or cloned voice remains a future feature and is not enabled.

After the correct password is entered on a device without a valid saved session, Ever Known sends a short-lived, single-use confirmation to the account’s verified email address. The app does not create or save a new session until that confirmation succeeds. Existing valid sessions can restore normally.

Yes. An owner can create and synchronize an archive on iOS or Android, invite a person, and let that person access the permitted data from either platform after signing in to the invited Ever Known account.

Basic is free. A person can create and manage their own Ever Known archive, keep an offline-capable working copy, synchronize up to 250 MB of original media, and access records the owner both permitted and marked as Shared Essentials when invited as a viewer.

Premium’s U.S. pricing is $4.99/month or $39.99/year. It supports preservation, up to 5 GB of synchronized original media, family and legacy workflows, portable backup, and all non-AI records the owner grants. Final localized pricing is shown by Apple or Google before purchase. It does not reveal Only Me, Never Share, or otherwise unpermitted material, and payment never creates permission.

Never Share is an item-level privacy choice. Content marked Never Share remains unavailable to viewers and trustees. A relationship, invitation, subscription, or trustee role does not override it.

Owners can revoke invitations or viewer access and can delete their archive or account from the app. A viewer can remove a shared archive from their own account without deleting the owner’s original archive. Export anything important before deleting it.

Use the clearly labeled in-app Report control for an objectionable family contribution, contributor, or generated AI response; an archive owner can also block a reported contributor from that archive. For a technical problem, email support with whether you use iOS or Android, the device model, operating-system version, Ever Known version and build, the screen involved, and the steps immediately before the problem. Remove private stories, names, recordings, invitation codes, and account information from screenshots or logs.