What should I include in a support request?
Include your device model, Android, iOS, or iPadOS version, Goodale’s HVAC Fieldbook version and build, whether you installed from Google Play or the App Store, the calculator or project screen, selected units, steps immediately before the issue, and the exact error message. Redact customer names, site addresses, company-confidential details, signatures, and report content whenever possible.
Do I need an account or internet connection?
No. The current release has no Goodale’s HVAC Fieldbook account or login, and functional tests, calculators, projects, measurements, deficiencies, instruments, notes, history, backups, and report generation work offline. Internet access is needed only when you choose to open an external web page or send content through another service.
Where are my company and project records stored?
Records are stored in the app’s private local storage, not a Goodale Studios cloud service. On Android, automatic cloud and device-transfer backups are disabled: use Settings → Export Workspace Backup, save the JSON file securely, and use Settings → Import & Merge Backup to select a compatible Android backup. Import merges records; it is not cloud synchronization. On iPhone and iPad, Apple device backups may include app data depending on your settings, and an app-generated backup is available in Settings. Android and Apple backup formats are not interchangeable.
How can I try the Android commissioning workflow without entering customer data?
From a fresh installation, open Projects → Load Sample Project, then open the sample project. It contains fictional commissioning records for exploring functional tests, measurements, deficiencies, readiness, sign-off, and report exports. No account, access code, or downloaded customer project is required. Sample records are editable demonstrations, not certification of a real installation. Normal closeout requirements still apply.
How do I document a functional-performance test?
Open a commissioning project and add a functional test from the AHU, VAV, hydronic pump, or custom template. Confirm each prerequisite, then record the commanded condition, expected response, actual observed response, result, technician, witness, notes, and timestamp for each step. Required incomplete, failed, or blocked work will hold closeout.
How do I attach a calculation to a project?
Create or open a project, make it active, run the calculator, then choose Save to Project. Select the relevant system, equipment, test point, instrument, and notes where applicable. The complete inputs, formula, result, units, and timestamp remain linked to the project.